Policy, Terms of Service, and Disclaimer

Introduction

Accessing, registering for an account, depositing funds, placing orders, or using any services on the website implies that the customer has read, understood, and agreed to be bound by these entire Policies and Terms of Service. If you do not agree with any content, please refrain from using the website and its services.

1. Definitions

“Website” refers to the service system provided at mualike.pro or related domains/sub-pages operated by us.

“We” refers to the owner, operator, administrator, support staff, or authorized parties managing the website.

“Customer” or “User” refers to any individual or organization accessing the website, registering an account, depositing funds, purchasing services, or using any website functionality.

“Social Media Seeding Service” refers to services that support increasing digital interaction such as likes, follows, views, comments, shares, saves, ratings, or other forms of engagement on social media platforms.

“Premium/Digital Account” refers to online accounts, access packages, activation codes, digital service accounts, or digital products provided according to the specific description at the time of order.

“Proxy” refers to services providing intermediary IP addresses, including but not limited to HTTP proxies, SOCKS5 proxies, IPv4, IPv6, static proxies, rotating proxies, or other types of proxies.

“Internal Balance” refers to the amount or converted value recorded in the customer's website account, used to pay for services on the website and is not automatically considered funds refundable to a bank account/e-wallet.

2. Scope of Services

2.1. Social Media Seeding Services

These include packages supporting increased interaction for the purpose of advertising, communication, marketing, personal/business brand building, or supporting legitimate business activities.

Services may include:

• Increasing likes, follows, views, comments, shares, and saves.
• Increasing interaction for posts, videos, livestreams, profiles, fanpages, channels, groups, or social media profiles.
• Other services supporting visibility, brand awareness, or digital marketing campaigns as described in each package.

We do not guarantee that seeding services will generate revenue, conversions, real customers, real sales, lasting reputation, long-term rankings, or specific business effectiveness.

2.2. Premium/Digital Account Services

The website may provide accounts, access packages, activation codes, or digital service accounts depending on specific products.

Depending on the product, the account may be:

• Premium accounts for personal use, learning, work, or legitimate entertainment.
• Trial accounts, limited-term accounts, or individual subscription packages.
• Activation codes, renewal codes, login credentials, or other access information.

Customers are responsible for carefully reading the product description, usage terms, warranty policy, and usage limits before purchasing.

The website does not provide, encourage, or take responsibility for the use of premium/digital accounts for purposes of fraud, misappropriation, impersonation, distribution of illegal content, copyright infringement, or violation of third-party rights.

2.3. Proxy Services

Proxies are provided to serve legitimate needs such as system administration, technical testing, security, operating legal advertising, market research, checking regional content display, or other legal purposes.

Customers must not use proxies to:

• Attack, scan, or gain unauthorized access to systems.
• Send spam, junk messages, or unauthorized bot traffic.
• Commit fraud, impersonation, or property misappropriation.
• Bypass security mechanisms for unauthorized access.
• Distribute malware, spyware, or exploit code.
• Carry out acts violating the laws of Vietnam or the laws of the customer's jurisdiction.

3. General Terms of Use

The customer commits to:

1. Having full civil capacity to conduct transactions.
2. Providing accurate information when registering, ordering, paying, or requesting support.
3. Not using the website or services for any illegal, fraudulent, harmful purpose, or to infringe upon the rights of other individuals/organizations.
4. Taking responsibility for the content, links, social media accounts, premium accounts, proxy usage targets, or any information the customer submits to the system.
5. Not using services to cause confusion, manipulate, deceive other users, or distort the nature of content.
6. Not using services to violate the policies of third-party platforms if the customer does not have the right or permission to do so.
7. Not interfering with, sabotaging, exploiting bugs, attacking, unauthorized copying, or disrupting the operation of the website.
8. Securing website login information and not sharing accounts with third parties unless permitted.

4. Prohibited Conduct

Customers are strictly prohibited from using accounts, seeding services, premium accounts, proxies, or any services on the website for the following purposes:

1. Fraud, impersonation, property misappropriation or supporting acts of property misappropriation.
2. Cyberattacks, unauthorized access, system scanning, data theft, or account hijacking.
3. Distributing malware, spyware, exploit code, or information-stealing tools.
4. Spam, sending junk messages, junk calls, junk emails, or creating annoying or harmful interactions.
5. Impersonating individuals, organizations, brands, government agencies, or creating false trust for profit.
6. Propagating, inciting, opposing the State of the Socialist Republic of Vietnam, infringing on national security, or social order.
7. Inciting violence, hatred, discrimination, harassment, threats, or infringing upon the honor and dignity of others.
8. Violating copyrights, trademarks, intellectual property rights, or the privacy of third parties.
9. Organizing gambling, betting, trading prohibited goods, counterfeit goods, or illegal services.
10. Creating fake reviews, fake interactions causing serious misunderstanding, manipulating votes, rankings, customer feedback, or public metrics in a deceptive manner.
11. Using illegal funds, fraudulent payments, stolen cards, or e-wallets not under legal ownership.
12. Exploiting warranty/refund policies, creating fraudulent disputes, or intentionally providing false information.

5. Specific Regulations for Social Media Seeding Services

5.1. Order Processing Conditions

Customers must ensure:

1. The link, account, post, video, or content ordered for service is correct.
2. The account or content requiring seeding is public and not restricted from viewing.
3. The content does not violate laws, social ethics, or infringe upon the rights of third parties.
4. Not placing multiple orders simultaneously for the same link if the system or service description advises against it.
5. Not deleting posts, changing links, changing usernames, switching accounts to private, or blocking access while the order is being processed.

5.2. Processing Time

The start time, speed, and completion time are only estimates. Some orders may be faster or slower depending on:

• The status of the social media platform.
• The number of orders being processed.
• The type of service selected.
• The status of the customer's account/link/content.
• Technical changes or policy updates from third-party platforms.

We do not guarantee absolute completion times unless explicitly stated in writing in the service package description.

5.3. Drop in Interaction Count

Some interactions may decrease after completion due to moderation mechanisms, data scans, algorithm changes, or policies of third-party platforms.

We only support refilling quantities if the service package is clearly labeled as “warranty”, “refill”, or equivalent policy. If the package does not have a warranty, any drops will not automatically be refunded or refilled.

5.4. No Guarantee of Business Effectiveness

Seeding services are only for digital interaction support. We do not guarantee:

• Increased revenue.
• Increased real customers.
• Increased orders.
• Increased actual credibility.
• Increased search ranking or recommendations.
• Prevention of being limited, having interactions deleted, accounts locked, or content removed by the platform.

Customers are responsible for assessing risks when using services on social media platforms.

6. Specific Regulations for Premium/Digital Accounts

6.1. Product Description

Each premium/digital account product will have its own description, including one or more of the following:

• Account type.
• Usage duration.
• Scope of usage.
• Number of devices or access limits.
• Warranty inclusion.
• Conditions for replacement.
• Technical notes when logging in.

Customers are responsible for carefully reading the description before purchasing. Placing an order implies the customer understands and accepts the characteristics of the product.

6.2. Account Warranty

The warranty policy only applies when the product clearly states the warranty duration and conditions.

Warranty may be refused if:

1. The customer changes the password, email, phone number, recovery information, or configures the account contrary to instructions.
2. The customer shares the account with others when not permitted by the product.
3. The customer uses the account to spam, commit fraud, violate laws, or violate platform policies.
4. The account is locked due to the customer's usage behavior.
5. The customer fails to provide sufficient evidence of the error.
6. The warranty period has expired.
7. The product is explicitly marked as “no warranty”, “test before buying”, “one-time use”, or equivalent conditions.

6.3. Third-Party Platform Risks

Premium/digital accounts depend on the policies, systems, and decisions of third-party platforms. Platforms may change policies, revoke access, require verification, limit devices, lock accounts, or change operating methods.

To the extent permitted by law, we are not responsible for damages arising from technical decisions, policies, or independent actions of third-party platforms.

6.4. Origin and Legitimate Use

The website does not allow the trading, use, or distribution of accounts originating from theft, misappropriation, fraudulent payments, unauthorized promotion abuse, or illegal activities.

If we detect products, orders, or usage behaviors showing signs of violation, we have the right to suspend, cancel orders, lock accounts, refuse warranty, and provide information to authorities when legally requested.

7. Specific Regulations for Proxy Services

7.1. Purpose of Use

Proxies are to be used only for legitimate purposes, including but not limited to:

• System administration.
• Technical testing within permitted scope.
• Account security.
• Testing regional content display.
• Legitimate market research.
• Operating advertising, e-commerce, or automated tools within permitted scope.

7.2. No Guarantee of Compatibility with Every Website

We do not guarantee that proxies will work with every website, application, platform, or third-party service. Some websites may block proxies, limit IPs, require verification, refuse access, or apply anti-automation measures.

The fact that a third-party website blocks a proxy is not automatically considered a service error, unless the proxy package description makes specific commitments.

7.3. Proxy Warranty

During the validity period of the service package, if the proxy encounters technical errors within our control, customers may be supported with testing or proxy replacement according to each package's policy.

Proxy warranty may be refused if:

1. The proxy error is due to incorrect customer configuration.
2. The customer uses the wrong protocol, wrong port, or wrong login information.
3. The proxy is blocked by a third-party website/application.
4. The customer uses the proxy for illegal activities.
5. The customer shares the proxy with third parties if the package does not permit it.
6. The proxy is overloaded due to the customer exceeding usage limits.
7. The customer fails to provide sufficient information to diagnose the error.

7.4. Legal Liability when Using Proxies

Customers are fully responsible for all actions arising from the use of proxies. We are not responsible for unauthorized access, cyberattacks, spam, fraud, misappropriation, or any illegal behavior carried out by the customer through the proxy.

8. Payments, Deposits, and Internal Balance

8.1. Payments

Customers can pay via methods supported by the website at any given time.

Customers must ensure:

• Payment information is legitimate.
• The bank account, e-wallet, card, or payment method belongs to the customer's legal ownership.
• Transaction content, order codes, or payment information are entered correctly according to instructions.

We are not responsible if the customer enters incorrect payment information, transfers to the wrong account, transfers insufficient content, or uses an invalid payment method.

8.2. Internal Balance

After successful payment, the amount can be converted into internal balance on the website.

Internal balance is only used to purchase services on the website and is not automatically withdrawable to a bank account, e-wallet, or as cash, unless we have a specific policy or are legally required to do so.

8.3. Price Changes

Service prices may change based on timing, supply, operating costs, market fluctuations, or changes from third parties.

The price applied to an order is the price displayed at the time the customer successfully places the order, excluding cases of abnormal price display errors, system errors, or clear technical glitches.

9. Cancellation, Refund, and Exchange Policy

9.1. General Principles

Due to the nature of digital services, orders once submitted to the system, already being processed, or completed cannot be cancelled or refunded, unless there is a direct error from our system or if the policy of each package specifies otherwise.

9.2. Cases of No Refund

We have the right to refuse refunds in the following cases:

1. The customer enters the wrong link, wrong username, wrong ID, wrong account information, or wrong order details.
2. The account/content is private, deleted, blocked, restricted, or inaccessible.
3. The customer changes the link, changes the username, deletes the post, hides content, or locks the account while the order is being processed.
4. The order has started running or is in the processing state.
5. The service has been completed according to the system.
6. Data decreases but the service package does not have a warranty/refill policy.
7. The customer places multiple services at the same time causing data conflicts.
8. The customer violates the terms of use.
9. The customer uses fraudulent payment information or engages in fraudulent disputes.
10. Errors arise from third-party platforms, beyond our control.

9.3. Supported Cases

Depending on the case, we may consider:

• Refunding internal balance.
• Re-running the order.
• Changing to an equivalent service.
• Refilling quantities if the package has a warranty.
• Replacing the account/proxy if the error is within the warranty scope.

The decision to support will be based on system logs, evidence provided by the customer, service package descriptions, and the actual status of the order.

9.4. Payment Disputes

If a customer intentionally opens payment disputes, chargebacks, reports fraudulent claims, or uses illegal funds, we have the right to:

• Temporarily lock the account.
• Hold the balance related to the disputed transaction.
• Cancel related orders.
• Refuse to provide services in the future.
• Provide information to payment providers or authorities upon legal request.

10. Rights to Suspend, Refuse, or Terminate Service

We have the right to suspend, refuse, cancel orders, lock accounts, or terminate service provision if we detect or have reasonable grounds to believe that the customer:

1. Violates these Policies and Terms of Use.
2. Uses the service for illegal purposes.
3. Causes harm to the website, system, other users, or third parties.
4. Intentionally engages in payment fraud, warranty abuse, or refund abuse.
5. Provides false information.
6. Engages in threatening, insulting, or harassing support staff.
7. Poses legal, technical, or reputational risks to the website.

In cases of serious violations, accounts may be permanently locked. Balances, orders, or data related to the violation will be processed according to the website's policy and within the scope of permitted law.

We are under no obligation to refund any payments in the event that the customer violates the Policies and Terms of Use.

For behaviors showing signs of illegal activities, fraud, misappropriation, cyberattacks, or causing damage to other individuals/organizations, we have the right to:

• Store and provide related information and data to competent government agencies upon legal request.
• Coordinate with functional agencies, payment units, and technical partners to investigate and handle violations.
• Take necessary measures to protect the legal rights and interests of ourselves, other customers, and third parties.

Customers are fully responsible before the law for their violations and all consequences arising therefrom.

11. Security and Personal Data

11.1. Information Collected

To provide services and improve user experience, we may collect the following types of information:

• Account Information: Username, email address, and other contact details provided during registration.
• Transaction Information: Transaction history, payment methods used, order status, and internal balance details.
• Service Data: Links, social media handles, post IDs, and other content provided to facilitate the fulfillment of seeding or digital services.
• Technical Data: IP address, browser type, device information, cookies, and access logs for website security and optimization purposes.
• Communication Data: Records of correspondence, support tickets, or interactions with our customer support team.

11.2. Use of Information

We use collected data solely for the following purposes:

• To process orders and provide services as requested by the customer.
• To manage accounts, verify transactions, and maintain internal balances.
• To communicate with customers regarding orders, service updates, or support inquiries.
• To monitor system performance, enhance website security, and prevent fraud or policy violations.
• To comply with legal obligations and respond to requests from competent government authorities.

We commit to not sharing, selling, or disclosing customer information to third parties, except when necessary for service fulfillment (e.g., payment gateways) or as required by law.

12. Disclaimer

The services provided on this website are offered on an "as-is" basis. We do not guarantee that the services will meet all of your requirements or that the service operation will be uninterrupted, timely, or error-free.

We are not responsible for any indirect, incidental, or consequential damages, including loss of profits, data, or business opportunities, arising from the use of our services or the inability to use them. Customers assume all risks associated with the use of social media platforms, third-party digital accounts, and proxies.

13. Intellectual Property and Third-Party Trademarks

All content on this website, including design, logos, text, and code, is the property of mualike.pro and protected by intellectual property laws. Unauthorized copying or redistribution is prohibited.

We do not claim ownership of any third-party trademarks, brands, or social media platforms referenced on our website. All service mentions are for descriptive purposes only.

14. Complaints and Support

Customers can submit complaints or requests for support through the official contact channels provided on the website. We will make every effort to respond to and resolve issues within a reasonable timeframe, depending on the complexity of the request.

15. Dispute Resolution

In the event of a dispute, both parties agree to prioritize negotiation and reconciliation. If a resolution cannot be reached, the dispute will be settled according to the laws of Vietnam, and the case will be handled by the competent court in the area where the website is operated.

16. Amendment of Terms

We reserve the right to modify, update, or supplement these Policies and Terms of Use at any time. Any changes will be posted on the website and take effect immediately upon posting. Continued use of the website after updates constitutes your agreement to the modified terms.

17. Final Provisions

These terms constitute the entire agreement between you and us regarding the use of the website and services. If any provision of these terms is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in full force and effect.