Terms of Service

I. TERMS OF USE

1. Introduction and nature of the service

mualike.pro is a technical intermediary platform providing social media engagement services, proxy servers, and digital products, helping individuals, businesses and content creators improve their communication and branding efforts.

Users can register an account, deposit funds, and use these services to gain engagement on social media platforms.

2. Account rules

2.1. Registration and account use

• Users must provide accurate, complete and truthful information when creating an account and whenever additional information is requested.
• Using a false identity, someone else's identity, or that of another organization, or intentionally creating confusion about legal status, is not allowed.
• Each person may only hold one official account. Creating multiple accounts to conceal identity, split fund flows, or evade enforcement action is considered a deliberate violation.
• Users are responsible for all activity originating from their account, including when the account is used by someone else, lent out, shared, or compromised due to the User's own security failure.
• Users must be at least 15 years old, or use the service under the supervision of a legal guardian.

2.2. Account security

• Users must keep their login credentials confidential and must not share their account, password, or OTP with anyone.
• mualike.pro never recruits collaborators or technicians through direct messages on Facebook, Telegram, Zalo or any other platform. Official information is only published on the website and through the official channels listed in Section III.8.
• mualike.pro is not liable for any loss arising from the User disclosing or leaking their own account information.

2.3. Prohibited content and conduct

It is strictly prohibited to use the service to grow engagement, promote, build fake credibility for, or spread any of the following categories of content. This list is illustrative and not exhaustive:

• 1. Politics – national security: mualike.pro refuses to serve any politically related content — including neutral or positive-framed content. Strictly prohibited: propaganda against the State, government or ruling party; incitement to overthrow the government, riots, or unlawful protests; support for reactionary/exiled organizations; distortion of history; defamation of national leaders.
• 2. Terrorism – extremist violence: incitement to terrorism or war; instructions for making explosives; incitement of ethnic or religious hatred.
• 3. Drugs – controlled substances: trading, transporting or advertising narcotics and any illegal addictive substances.
• 4. Weapons – explosives: trading or advertising firearms, military weapons, support tools, or illegal explosive materials.
• 5. Illegal gambling: sports betting, online lottery, online casinos, card games for prizes, or any "trusted bookmaker" promotion, including indirectly building trust for gambling groups.
• 6. Pornography – prostitution: 18+ explicit content; solicitation or brokering of prostitution; any content involving child exploitation.
• 7. Fraud – illegal finance: scams; luring victims through fake "online job" or "engage to earn rewards" schemes; building fake credibility for sellers to defraud deposits; loan-sharking; money laundering or unlawful transactions.
• 8. Forged documents: forging or trading degrees, certificates, ID cards, seals or any official documents.
• 9. Prohibited goods – smuggling: smuggling, contraband cigarettes, illegal fireworks, wildlife trafficking, or any goods banned under Vietnamese law.
• 10. Copyright infringement – malware: distributing pirated content, spam, viruses or malware; distributing phishing links or fake sites designed to steal accounts, OTPs or payment information.
• 11. Harmful content – impersonation: insults, defamation, slander, personal or organizational attacks; spreading false information; impersonating mualike.pro's brand, authorities, or public figures to lure users to off-platform channels for fraud.

Any violation in the 11 categories above is handled the same way: mualike.pro locks the account immediately, without prior notice, retains the relevant records, and forwards the case file to the authorities where criminal activity is suspected.

Beyond the 11 categories above, it is also prohibited to: use the service on an account/post the User does not own and is not authorized to act on; attack, scan or exploit vulnerabilities in the System; or use automated tools to submit orders beyond the permitted technical limits.

2.4. Automated moderation mechanism

2.5. User's binding commitments when using the service

By accepting these Terms, the User makes the commitments below. These are ongoing commitments: they take effect from the moment You accept these Terms and apply to every order You place afterward, throughout your use of the service. Each time You place an order, You are deemed to reaffirm these commitments for that order:

• a) Rights over the target object: You represent that You lawfully own the account, page, post, video or link You are ordering engagement for, or have been validly authorized by its owner to do so.
• b) Third-party personal data: if the link/UID You provide contains another person's personal data, You represent that You already have lawful consent from that data subject under personal data protection law, and You are solely responsible for the legal basis of processing that data.
• c) Content: You represent that the content at the target object and the comment content You enter do not fall under any of the 11 prohibited categories in Section 2.3, at the time of ordering and throughout the order's execution.
• d) Source of funds: You represent that the balance used to pay for the order has a lawful origin, is not proceeds of crime, and is not intended for money laundering or concealing the origin of assets.
• e) Purpose: You represent that You will use the service's results for lawful marketing/communication purposes, not to create false trust for fraud, and not to mislead consumers or authorities.

The User acknowledges that mualike.pro relies on these commitments to decide to execute the order. If any commitment is untrue, this constitutes providing false information, and the User bears full consequences under Section 2.7.

2.6. Handling violations

When mualike.pro detects or has reasonable grounds to suspect a violation, it may — unilaterally and immediately — apply one or more of the following measures:

• Refuse, suspend, or cancel an order in progress.
• Temporarily or permanently lock the account.
• Freeze the balance under Section 2.6.1 and Section II.6.
• Reclaim the balance under Section 2.6.2.
• Retain all evidence (order logs, moderation results, IP address, device information, transaction history) for cooperation with authorities.
• Provide information to police, investigative agencies, or tax authorities under Section II.8.
• Blacklist the account and permanently refuse further service.

mualike.pro will notify the User via their registered email or an in-system notice within a reasonable time after applying a measure, except where such notice is restricted by a competent authority's request.

2.6.1. Suspected unlawful source of funds — FREEZE, not seizure.

2.6.2. Content violations or service abuse — balance reclaim.

For content violations (the 11 prohibited categories), fraud, promotion abuse, system attacks, or deliberate filter evasion that are not related to unlawful funds, mualike.pro may reclaim the remaining balance as a sanction for the contractual breach. Users are not entitled to a refund where they are sanctioned for a Terms violation.

2.7. User's indemnification obligation

2.8. Mutual responsibilities

• Users agree to use the service only for its intended purpose — lawful social media engagement growth.
• mualike.pro commits to:
  • Protecting the User's personal data under Section II.7;
  • Not interfering with the User's personal content on social media;
  • Not collecting data beyond what is necessary for technical purposes and legal compliance;
  • Operating the automated moderation system and fully cooperating with authorities.
• Both parties must respect each other's rights, intellectual property and information security.

3. User's responsibility

• Bearing full criminal, administrative and civil liability under the law for the content, links, purpose and conduct involved in using the service.
• Independently verifying the lawfulness of the target object before placing an order.
• Being solely responsible for any tax obligations arising from their own business activities.
• Accepting all risk if they violate these Terms or Vietnamese law.
• Promptly notifying mualike.pro upon discovering their account has been compromised or misused.

4. Limitation of mualike.pro's liability

• mualike.pro is not liable if a User's social media account is restricted, loses engagement, or is locked by the originating platform (Facebook, TikTok, YouTube, Instagram...). That is a third-party decision outside our control.
• mualike.pro is not liable for content posted by the User or a third party on social media.
• mualike.pro is not liable for indirect damages, consequential damages, lost profits, or lost business opportunities of the User.
• For direct damages arising from a technical fault of the System, compensation is determined based on the value of the disputed order.
• The service is provided on an "as is" basis. We do not guarantee absolute speed, completion rate, or stability, as these depend on third-party social media platforms.

The limitations in this Section do not apply to liabilities that the law does not permit to be limited or excluded, particularly liability under consumer protection law.

5. Changes to these Terms

• These Terms may be updated to comply with legal requirements and operational needs.
• Any change is published on the website at least 7 days before taking effect, stating the version number and update date, except where an immediate change is required by a competent state authority.
• Your right if you disagree: if You do not accept a new version, You may stop using the service by notifying us through the official channels in Section III.8 before the new version takes effect. The remaining balance is handled under Section III.3.
• Continuing to use the service after the new version takes effect is deemed acceptance of the new version.
• The version applicable to each order is the version in effect at the time that order was placed.

II. SERVICE POLICY

1. Nature of the service

mualike.pro is an open intermediary platform that lets Users:

• Create an account;
• Deposit funds into a balance to use services on the platform;
• Use features such as increasing likes, comments, follows, livestream viewers, shares, and similar engagement.

All operations are processed automatically, and do not require or involve access to the User's personal social media account.

2. Transaction flow

An order on mualike.pro follows these steps:

1. Register / log in to your account on the website.
2. Deposit funds using the exact syntax and account shown on the system (see Section II.4).
3. Choose a service — read the service description on the order page carefully: unit price, minimum/maximum quantity and warranty conditions. This description is part of the transaction terms and applies as it stood at the time of ordering (see Section II.5.5).
4. Enter the link/UID and content, enter the quantity, and review the estimated total.
5. Submit the order — doing so means You reaffirm the commitments in Section I.2.5 for that order.
6. Automated moderation (Layer 1) — if a violation is detected, the order is rejected immediately and not charged.
7. Balance deduction and order creation — the contract is deemed formed at the moment the order is successfully created.
8. Automatic execution by the System, with continued screening under Layer 2.
9. Track the order status in your Order History.

Users are responsible for carefully checking the link, quantity and content before confirming the order. An order that has been created and has started running cannot be edited.

3. Technical conditions for an order

For an order to be executed successfully, the User must ensure:

• The target account, page or post remains public throughout order execution. A private target cannot receive engagement.
• The username is not changed, the target is not set to private, and the post/video is not deleted or hidden while the order is running.
• No duplicate orders are placed for the same target at the same time, unless the service description allows it.
• The link and identifier are accurate and in the format required by the service.

4. Deposit and balance policy

• The System supports deposits via bank transfer and the electronic payment channels published on the website.
• Users must deposit using the exact syntax and account displayed on the system. mualike.pro is not liable for a transaction made with the wrong syntax, to the wrong account, or outside the system.
• Users may only deposit from a bank account held in their own name. Having someone else transfer funds on your behalf, or depositing from multiple different bank accounts, may be treated as an abnormal indicator under Section II.6.

❌ The System does not support cash withdrawal of deposited balance, except where the System suddenly ceases operation or is forced to stop by a social media platform or authority requirement. This exception does not apply to balance frozen under Section I.2.6.1.

5. Refund, cancellation and warranty policy

5.1. Refund method. Any refund is credited to the User's balance on the system, not refunded to the original bank account or payment method. The refunded balance can be used to place other orders.

5.2. Cases eligible for a balance credit:

• An order that cannot be executed due to a System technical fault or a third-party provider discontinuing service;
• An order that is only partially completed — the difference corresponding to the unfulfilled quantity is credited back;
• An order canceled by the System for a reason not caused by the User.

5.3. Cases NOT eligible for a refund:

• The User entered the wrong link, UID, quantity, or selected the wrong service;
• The target account/post is private, locked, deleted, or has its username changed while the order is running;
• The order is still in progress and the User believes it is too slow;
• The order was rejected or canceled for a Terms violation under Sections I.2.4 and I.2.6;
• The social media platform removes, hides or reduces engagement after the order has already completed, beyond the warranty scope in Section 5.5.

5.4. Cancellation. A User may request cancellation before an order has started executing. Once an order has started running, cancellation is only possible if technically feasible, and the portion already completed is not refunded.

5.5. Warranty (refill for lost engagement).

• The warranty policy is set individually for each service and shown in the service description on the order page (warranty period, refill ratio, conditions).
• The warranty conditions applicable to an order are those in the service description in effect at the exact time that order was placed. The service description may be updated over time; such a change does not alter the warranty conditions of orders already placed before it, whether favorably or unfavorably.
• A service with no stated warranty period at the time of ordering has no warranty for that order.
• A warranty claim must be submitted within the published warranty period, together with the order code and specific evidence.
• Warranty is fulfilled by refilling the lost engagement under the published conditions; where a refill is not possible, the difference is credited to the balance under Section 5.1.

6. Lawful funds and anti-money-laundering policy

6.1. User's representation. Users represent that every amount deposited into the system has a lawful origin, is lawfully owned by them, is not proceeds of crime, and is not intended to conceal the origin of assets.

6.2. Abnormal indicators. mualike.pro may treat the following as abnormal indicators and apply the measures in Section 6.3:

• An account receiving deposits from multiple different bank accounts not belonging to the same owner;
• A large deposit followed by it being spent in full within a very short time;
• Transfer content or sender information that is abnormal or inconsistent with the registration information;
• A complaint, report, or warning from a bank, a victim, or an authority regarding that fund or account;
• A User using multiple accounts to split fund flows;
• A User refusing or unable to provide verification information when requested.

6.3. Response measures. When an abnormal indicator appears, mualike.pro will:

• Immediately freeze the related balance and suspend all orders on that account;
• Not reclaim, use, or record as revenue the frozen funds — they are kept as-is pending resolution;
• Request the User to provide documentation proving the lawful origin of the funds within 7 days;
• Report to the competent police authority where there are grounds to suspect criminal conduct, under our legal obligations on anti-money laundering;
• Return the funds to their source or hand them over to authorities upon a written request;
• Retain all transaction records and system logs to support investigation.

Freezing, returning, or handing over funds showing signs of being unlawful is compliance with a legal obligation, and does not constitute a breach of contract by mualike.pro, nor does it give rise to any liability of mualike.pro toward the User. The User is liable to indemnify mualike.pro under Section I.2.7 for any loss We suffer, including a bank account being frozen as a result.

7. Personal data protection policy

7.1. Data We process: email, phone number, login information, balance, transaction history, order history, IP address, device information, and the links/identifiers provided by the User.

7.2. Purpose of processing: providing the service, verifying accounts, preventing fraud, moderating violating content, and fulfilling tax and other legal obligations to state authorities.

7.3. User's rights: to know, to access, to correct, to request deletion of data, and to withdraw consent, under personal data protection law. Requests can be sent through the official channels in Section III.8.

7.5. Storage: data is stored securely on our internal systems. mualike.pro retains system logs and User information for the period required by law, including after the User stops using the service.

7.6. Data sharing: We do not sell or share data with third parties for commercial purposes. The sole exception is providing information at the lawful request of authorities under Section II.8, and sharing with technical partners to the minimum extent necessary to fulfill an order.

8. Cooperation with authorities

mualike.pro commits to fully complying with the obligations of a service provider operating in cyberspace:

• Proactively detecting, preventing and removing unlawful content or services through the automated moderation system;
• Removing violating content within the time limit required from receiving a request from a competent cybersecurity or law enforcement authority;
• Providing User information within the time limit required from receiving a written, email or phone request; on an accelerated basis for cases involving an urgent threat to national security or human life;
• Retaining system logs to support verification, investigation, and enforcement.

Providing information to authorities is carried out under a legal obligation and does not require the User's separate consent at the time it is provided.

9. Anti-fraud and anti-abuse policy

🔒 The full list of prohibited content, targets and conduct is set out exclusively in Section I.2.3; the automated moderation mechanism is set out in Section I.2.4; enforcement measures are set out in Section I.2.6 and Section II.6. These provisions apply in full to our anti-fraud and anti-abuse policy.

Anyone who discovers an account abusing mualike.pro's service for fraud or other unlawful conduct may report it, with evidence, through the official channels in Section III.8.

III. GENERAL TERMS

1. Complaints and dispute handling

• Complaints should be sent through the official channels in Section III.8, together with the order code, the time the issue occurred, and specific evidence.
• We recommend Users submit a complaint within 7 days of the issue occurring. This is a recommended timeframe to ensure mualike.pro still has enough technical data to cross-check; complaints after this period are still accepted, but data from the platform and third-party providers may no longer be available for verification.
• mualike.pro responds within 7 business days of receiving complete information.
• The cases in Section II.5.3 do not give rise to a refund obligation; balance frozen under Section I.2.6.1 and Section II.6 is handled according to the competent authority's conclusion.
• Submitting a complaint to mualike.pro does not limit the User's right to complain to a state management authority or to pursue litigation under the law.

2. Intellectual property

• The brand, domain name, logo, interface, source code, database and all content on the website belong to mualike.pro.
• Users may not copy, distribute, modify or create derivative works from the above assets without written consent.
• Users may not use mualike.pro's brand to promote their own or a third party's service, or to create a misleading impression of a representative relationship.
• Users grant mualike.pro the right to use order data (links, content, identifiers) to the extent necessary to provide the service and comply with legal obligations.

3. Termination of service and consequences

• Voluntary termination by the User: a User may stop using the service at any time and submit an account closure request through the official channels.
• Handling balance on voluntary termination: the User may continue using their remaining balance to place orders for 30 days from the date the request is submitted. The balance cannot be converted into cash, per Section II.4.
• Termination by mualike.pro for a violation: the balance is handled under Section I.2.6.1 (freeze) or Section I.2.6.2 (reclaim), as applicable.
• Obligations surviving termination: the indemnification obligation in Section I.2.7, mualike.pro's data and log retention obligations in Section II.7.5 and Section II.8, and the provisions of Part III, all remain in effect.

4. Force majeure

mualike.pro is not liable for a delay or failure to perform an obligation caused by: natural disasters, epidemics, or war; telecommunications infrastructure failure, power outage, or cyberattack; a change in policy, algorithm, or technical measure by a social media platform; or a requirement or decision of a competent state authority.

5. Severability

If any provision of this document is declared invalid or unenforceable by a competent authority, the remaining provisions remain in full effect. The invalid provision will be replaced by a lawful provision closest to the original intent of the parties.

Where any content of this document conflicts with a mandatory provision of consumer protection law, the law prevails. Where a provision is open to more than one interpretation, the interpretation most favorable to the User applies.

6. Governing law and dispute resolution

• These Terms are governed by and construed under Vietnamese law.
• Disputes are preferably resolved through negotiation within 30 days.
• If negotiation fails, either party may seek mediation, file a complaint with the state consumer protection authority, or bring a claim before the competent People's Court under civil procedure law.

7. Legal basis

Users are solely responsible — criminally, administratively and civilly — under Vietnamese law for the content and purpose of their use of the service.

8. Operating entity information and contact

• Operating entity: HỘ KINH DOANH TANGMATLIVE
• Tax code: 040301002013
• Website: mualike.pro
• Address: 565 Nguyễn Xiển, phường Long Bình, thành phố Hồ Chí Minh, Vietnam
• Official support fanpage: https://www.facebook.com/dvmxh2026

mualike.pro only communicates through the official channels above and the contact channels shown at the end of this page. Any personal Telegram, Zalo, or Facebook account claiming to represent mualike.pro is impersonation.